Customer Care

Returns & Exchanges

Our returns window, condition requirements and how to raise a request.

Window

Unused pieces in their original packaging may be returned within 7 days of delivery. Write to us with your order number to begin.

Condition

Candles that have been lit, personalised pieces and gift sets that have been opened cannot be returned unless they arrived damaged.

Damage in transit

If anything arrives damaged, send photographs within 48 hours of delivery and we will replace the piece or refund it in full.

Refunds

Approved refunds are issued to the original payment method within 7–10 working days of the returned parcel reaching the studio.

Handmade variation

Glaze, colour and surface vary from piece to piece. This variation is intentional and is not treated as a fault.